Shipping and Refunds Policy

Covid-19 Update

Although the lockdown measures are easing, I will only be making trips to the Post Office once a week. This is usually on a Tuesday. Please allow up to 3 working days for your order to be processed and shipped. 

Royal Mail have still been experiencing delays due to the pandemic, with some parcels taking up to 14 days to reach their destination. So far, all parcels sent have arrived to customers within 2-3 working days. However, if you feel there is an issue or your parcel is lost, please get in contact and I may be able to issue you a refund. 

Thank you for your understanding and patience during this time. 


UK Shipping

All UK orders are sent via Royal Mail. Options for standard or signed for are available for you to choose at checkout. 

  • 1st class - Aims to arrive in 1-2 working days
  • 2nd class - Aims to arrive in 2-3 working days 

Shipping is FREE on orders over £100.


International Shipping

Shipping prices are displayed at checkout and are calculated according to the weight of your package and your location.

Please be aware that if you decide to opt for "untracked" shipping, I cannot be held responsible for delayed or lost items. Shipping times will vary depending on your location, but please allow up to 14 working days to receive your parcel.

Please note that you are responsible for any import/customs charges that may need to be paid before receiving your parcel. 

Shipping is FREE on orders over £250. 


Refunds and Exchanges

All items purchased from Crystal and Calm are packaged up with love and care. Each item is carefully checked before being sent, however I realise from time to time items may unfortunately become damaged during transit. 

For refund and exchange requests, please contact me via the contact page or send an email to within 72 hours of receiving your parcel. Refunds and exchanges will be issused at my discretion. 

Please note that I am unable to cover the cost of shipping when an item is returned. Your original shipping cost will not be refunded. 



Please be aware that it is your responsibility to provide the correct shipping address. I cannot be held responsible for delayed or lost parcels if the incorrect shipping address has been provided. 

If paying via PayPal, please ensure the shipping address attached to your account is correct before placing an order.