Please allow up to 5 working days for your order to be processed and shipped.
While I aim to get parcels out as quickly as possible, sometimes 5 working days is needed! Crystal and Calm is a small independent business, run entirely by myself (Maisie).
Please note I charge the absolute minimum amount for shipping that is sustainable for Crystal and Calm to operate. Shipping fees incorporate both the cost I pay to your chosen service, as well as a very small contribution towards the cost of packaging supplies (such as boxes and protective wrapping) used to ship your treasures and keep them safe in transit.
UK Shipping
All UK orders are sent via Royal Mail. Various options are available for you to choose at checkout.
2nd Class: £4
Tracked 48: £5
2nd Class Signed: £6
1st Class: £5
Tracked 24: £6
1st Class Signed: £6.50
Special Delivery (Recommended for orders over £150): £13
1st class: Aims to arrive in 1-2 working days
2nd class: Aims to arrive in 2-3 working days
Tracked 24: Aims to arrive the next working day
Tracked 48: Aims to arrive in 2 working days
Special Delivery: Guaranteed to arrive next day at 1pm
Please note that the compensation covered is dependent on the option chosen at checkout and this is at your risk. Please see below for details.
Standard: up to £20
Signed For: up to £20
Tracked 24/48: up to £150
Special Delivery: up to £750
If on the rare occasion your parcel unfortunately gets lost or damaged in transit, I will only be able to refund you up to the amount of the compensation covered.
For example, if your order was £30 and you chose 'Signed For', I could only refund you £20. Your postage costs will not be refunded.
Shipping is FREE on orders over £100. Please note if you select this option your parcel will be sent via Royal Mail Tracked 48. This includes compensation up to £150 if your parcel is damaged or lost.
It is highly recommended that if you place an order over £150 that you select special delivery.
If you do opt for free delivery (Tracked 48), please note your order will only be covered up to £150.
International Shipping
Specific rates will be shown at checkout depending on your location. For compensation reasons, orders over £20 must be sent either Tracked or Tracked and Signed.
If you'd like to spend over £250, please send me a message here and I can give you a quote.
Please be aware that if you decide to opt for standard shipping, I cannot be held responsible for delayed or lost items.
Shipping times will vary depending on your location, but please allow up to 14 working days to receive your parcel.
Please note that you are responsible for any import/customs charges that may need to be paid before receiving your parcel. I do not add this into the cost of stock or shipping prices.
Refunds and Exchanges
All items purchased from Crystal and Calm are packaged with love and care. Each item is carefully checked before being sent, however I realise from time to time items may unfortunately become damaged during transit. For refund and exchange requests, please contact me via the contact page or send an email to hello@crystalandcalm.com within 72 hours of receiving your parcel.
Refunds and exchanges will be issused at my discretion. Please note that I am unable to cover the cost of shipping when an item is returned. Your original shipping cost will not be refunded.