Please allow up to 3 working days for your order to be processed and shipped.
Please note that shipping fees incorporate both the cost we pay to your chosen service, as well as a very small contribution towards the cost of packaging supplies (such as boxes and protective wrapping) used to ship your treasures and keep them safe in transit.
UK Shipping
Due to the new GPSR regulations that came into effect on 13th December 2024, unfortunately we are no longer able to ship to Northern Ireland for the forseeable. We hope to resume shipping to Northern Ireland at some point in the future.
All UK orders are sent via Royal Mail. Various options are available for you to choose at checkout.
2nd Class: £4
Tracked 48: £5
2nd Class Signed: £5.50
1st Class: £5
Tracked 24: £6
1st Class Signed: £6.50
Special Delivery (Recommended for orders over £150): £9
1st class: Aims to arrive in 1-2 working days
2nd class: Aims to arrive in 2-3 working days
Tracked 24: Aims to arrive the next working day
Tracked 48: Aims to arrive in 2 working days
Special Delivery: Guaranteed to arrive next day at 1pm
Please note that the compensation covered is dependent on the option chosen at checkout.
Please see details below.
Standard: up to £20
Signed For: up to £20
Tracked 24/48: up to £150
Special Delivery: up to £750
If on the rare occasion your parcel unfortunately gets lost or damaged in transit, we will only be able to refund you up to the amount of the compensation covered.
For example, if your order was £30 and you chose 'Signed For', we could only refund you £20.
Postage costs will not be refunded.
Shipping is FREE on orders over £100. Please note if you select this option, your parcel will be sent via Royal Mail Tracked 48. This includes compensation up to £150 if your parcel is damaged or lost.
It is highly recommended that you select Special Delivery if you place an order over £150. The first £5 will be covered by us as this is the cost for Tracked 48, and an additional £9 will be chargeable.
If you decide to opt for free delivery, please note your order will only be covered up to £150.
International Shipping
Due to the new GPSR regulations that came into effect on 13th December 2024, unfortunately we are no longer able to ship to the EU for the forseeable. We hope to resume shipping to the EU at some point in the future.
Specific rates will be shown at checkout depending on your location. For compensation reasons, orders over £20 must be sent either Tracked or Tracked and Signed.
If you'd like to spend over £250, please send us a message here and we can provide you with a quote.
Please be aware that if you decide to opt for standard shipping, we cannot be held responsible for delayed or lost items.
Shipping times will vary depending on your location, but please allow up to 14 working days to receive your parcel.
Please note that you (the buyer) are responsible for any import/customs charges that may need to be paid before receiving your parcel. We do not add this on to the cost of stock or shipping prices.
Refunds and Exchanges
All items purchased from Crystal and Calm are packaged with love and care. Each item is carefully checked before being sent, however we realise from time to time that items may unfortunately become damaged during transit. For refund and exchange requests, please contact us via the contact page or send an email to hello@crystalandcalm.com within 72 hours of receiving your parcel.
Refunds and exchanges will be issused at our discretion. Please note that we are unable to cover the cost of shipping when an item is returned. Your original shipping cost will not be refunded.